Tech Specialist: Customer Solutions & Repairs

Follett Corporation; Sacramento (CA); On-site; USD 16,531 - 41,162; Full time

Job summary

Apple is seeking an Apple Technician for Sacramento, CA to drive sales and provide product support. You will demonstrate deep Apple knowledge, assist customers with troubleshooting and repairs, and work with vendors to resolve issues while delivering exceptional service.

The role requires 3-5 years of experience, a Bachelor's degree or equivalent, and Apple certifications. Willingness to work nights/weekends and in a fast-paced environment is essential.

Qualifications

• 3-5 years of relevant experience in a retail/tech environment.
• Bachelor's degree or equivalent required.
• Customer service, sales support, and ability to diagnose, repair, and problem solve.

Responsibilities

• Driving sales and providing product support.
• Exemplify superior Apple knowledge and expertise in troubleshooting and repairs.
• Work with the vendor to resolve complex problems and ensure customer satisfaction.
• Strong communication skills with customers and team members.
• Assess customers' sales and/or support needs and provide solutions and great experiences.

Skills

Customer service

Sales support

Troubleshooting

Communication

Multi-tasking

Education

Bachelor's degree or equivalent

Tools

Apple certifications

Job description

Apple is seeking an Apple Technician for Sacramento, CA to drive sales and provide product support. You will demonstrate deep Apple knowledge, assist customers with troubleshooting and repairs, and work with vendors to resolve issues while delivering exceptional service.

The role requires 3-5 years of experience, a Bachelor's degree or equivalent, and Apple certifications. Willingness to work nights/weekends and in a fast-paced environment is essential.