Apple Product Support & Tech Specialist

Follett Corporation; Washington (District of Columbia); On-site; USD 16,531 - 41,162; Part time

Job summary

Follett Corporation is looking for skilled Apple Technicians who can create excitement around Apple products while providing technology solutions to enhance customer experiences. This role involves troubleshooting, repairs, and driving sales.

You will require 3-5 years of relevant experience, excellent communication skills, and a Bachelor’s degree or equivalent. Apple certifications are necessary for this position, and you should be able to work some nights and weekends. Join us in engaging with a diverse customer base!

Qualifications

• 3-5 years of relevant experience in technology or customer service.
• Proven ability to diagnose, repair, and solve problems effectively.
• Ability to work in a warehouse, retail, or shipping/receiving environment preferred.
• Self-motivated individual with effective multitasking capabilities.
• Clear and positive communication skills are necessary.
• Apple certifications are a must.

Responsibilities

• Drive sales and provide product support.
• Work with vendors to solve complex issues.
• Assess and respond to customer needs effectively.
• Stay updated on Apple product changes and launches.
• Perform repairs with technical expertise.

Skills

Customer service

Sales support

Troubleshooting

Repair skills

Effective communication

Apple product knowledge

Education

Bachelor's degree or equivalent

Job description

Follett Corporation is looking for skilled Apple Technicians who can create excitement around Apple products while providing technology solutions to enhance customer experiences. This role involves troubleshooting, repairs, and driving sales.

You will require 3-5 years of relevant experience, excellent communication skills, and a Bachelor’s degree or equivalent. Apple certifications are necessary for this position, and you should be able to work some nights and weekends. Join us in engaging with a diverse customer base!