Apple Tech Specialist: Repairs, Demos & Support

Follett Corporation; Arcata (CA); On-site; USD 24,796 - 41,328; Full time

Job summary

Apple in Arcata, CA, is seeking an Apple Technician to drive sales, provide product support, and deliver exceptional customer service. You will engage with customers to identify needs, explain solutions, and enhance experiences in-store.

The role requires 3–5 years of relevant experience, a bachelor’s degree or equivalent, and Apple certifications. Flexibility for evenings/weekends and a self-motivated team player is essential.

Qualifications

• 3–5 years of relevant experience.
• Bachelor's degree or equivalent.
• Apple certifications required.
• Customer service, sales support, and ability to diagnose, repair, and problem solve.
• Advanced computer skills including creating text documents and emails.
• Experience in warehouse/retail/shipping environment preferred.
• Self-motivated and able to multitask with minimal supervision.
• Willing to work nights and weekends.

Responsibilities

• Driving sales and providing product support.
• Exemplify superior Apple knowledge and troubleshooting expertise.
• Collaborate with the vendor to resolve complex problems and ensure customer satisfaction.
• Communicate clearly with customers, in groups or one-on-one.
• Assess customer needs and deliver solutions and great experiences.
• Rotate through technical specialties and stay current on Apple changes.
• Other duties as assigned.

Skills

Customer service

Sales support

Problem solving

Communication skills

Self-motivation

Multitasking

Education

Bachelor's degree or equivalent

Tools

Apple certifications

Job description

Apple in Arcata, CA, is seeking an Apple Technician to drive sales, provide product support, and deliver exceptional customer service. You will engage with customers to identify needs, explain solutions, and enhance experiences in-store.

The role requires 3–5 years of relevant experience, a bachelor’s degree or equivalent, and Apple certifications. Flexibility for evenings/weekends and a self-motivated team player is essential.