Tech Specialist: Mac & iOS Support & Training

Apple; Sacramento (CA); On-site; USD 22,730 - 32,373; Full time

Benefits offered by this job

Stock programs

Educational reimbursement

Discretionary bonuses

Discounted products and services

Job summary

Apple in Sacramento is seeking a Technical Specialist to support customers with Apple products, including Mac, iPod, iPhone, and iPad. You will help users start with devices, resolve issues, and guide them through basic training in a friendly, hands-on manner.

The role includes on-site diagnostics, one-on-one coaching, and opportunities for stock programs and educational reimbursement. A flexible schedule is required to align with business needs.

Qualifications

• Experience delivering customer service and troubleshooting in a retail setting.
• Ability to assess customer needs and provide clear solutions.
• Comfort with rotating through different technical areas and adapting to product evolution.

Responsibilities

• Assist new owners in getting started and provide efficient support to current owners.
• Assess customer situations and route to team members as needed.
• Offer on-site diagnostics and product solutions.
• Provide one-on-one training for photography, video, and music projects.
• Maintain a strong commitment to customer service for the store team.

Skills

Customer service

Problem solving

Time management

Job description

Apple in Sacramento is seeking a Technical Specialist to support customers with Apple products, including Mac, iPod, iPhone, and iPad. You will help users start with devices, resolve issues, and guide them through basic training in a friendly, hands-on manner.

The role includes on-site diagnostics, one-on-one coaching, and opportunities for stock programs and educational reimbursement. A flexible schedule is required to align with business needs.