Tech Support & Repair Expert (Retail)

Socket.dev; Indianapolis (IN); On-site; USD 40,000 - 60,000; Full time

Job summary

Apple Retail is hiring a Technical Specialist to deliver technical support and skilled troubleshooting for customers, while generating excitement for Apple products and services. The role includes educating customers about repair options and assisting with purchases on the sales floor.

You will develop knowledge of Apple products, stay updated on repair processes, and work with team leaders to identify recurring issues.

Qualifications

• Availability to work a schedule based on store needs, including nights, weekends and holidays.

Responsibilities

• Develop knowledge of Apple products, services and Genius Bar repair processes.
• Support customers with Apple product or software issues with care and empathy.
• Troubleshoot, diagnose, and resolve service concerns for select Apple hardware and software.
• Collaborate with team leaders to identify recurring repair problems and relay feedback to Apple.
• Educate customers on repair options and products and services.
• Perform other tasks as needed, including support on or off the sales floor.
• Contribute to an inclusive environment by respecting differences and being curious to learn.
• Demonstrate Apple's values of inclusion and diversity in daily activities.

Skills

Technical expertise

Troubleshooting

Customer service

Interpersonal skills

Tools

Apple products knowledge

Job description

Apple Retail is hiring a Technical Specialist to deliver technical support and skilled troubleshooting for customers, while generating excitement for Apple products and services. The role includes educating customers about repair options and assisting with purchases on the sales floor.

You will develop knowledge of Apple products, stay updated on repair processes, and work with team leaders to identify recurring issues.