Tech & Customer Solutions Specialist

Follett Corporation; Hayward (CA); On-site; USD 16,531 - 41,162; Full time

Job summary

Follett Corporation is seeking Apple Technicians in Hayward, California. You will help create excitement around Apple products and provide exceptional support to customers. The role requires deep Apple product knowledge and strong customer interaction skills.

Ideal candidates should have at least 3-5 years of relevant experience, a Bachelor's degree, and advanced computer skills. Flexibility to work nights and weekends is necessary. Join us to share your passion for Apple and deliver excellent customer service.

Qualifications

• 3-5 years of relevant experience.
• Previous computer software or product knowledge is required.
• Advance computer skills, which include creating and saving text documents and sending emails.

Responsibilities

• Drive sales and provide product support.
• Exemplify superior Apple knowledge and expertise in troubleshooting and repairs.
• Work with vendors to resolve complex problems and ensure customer satisfaction.

Skills

Customer service

Problem solving

Technical troubleshooting

Sales support

Communication skills

Education

Bachelor's degree or equivalent

Tools

Apple certifications

Job description

Follett Corporation is seeking Apple Technicians in Hayward, California. You will help create excitement around Apple products and provide exceptional support to customers. The role requires deep Apple product knowledge and strong customer interaction skills.

Ideal candidates should have at least 3-5 years of relevant experience, a Bachelor's degree, and advanced computer skills. Flexibility to work nights and weekends is necessary. Join us to share your passion for Apple and deliver excellent customer service.