Apple Product Support & Tech Specialist

Follett Corporation; San Francisco (CA); On-site; USD 16,531 - 41,162; Full time

Job summary

Follett Corporation is hiring Apple Technicians in San Francisco, CA. As an Apple Technician, you'll drive sales and deliver exceptional customer service while supporting Apple products. You will exemplify superior Apple knowledge, troubleshooting skills, and a proactive approach to customer interactions.

The role requires 3-5 years of relevant experience, a Bachelor’s degree or equivalent, and proficiency in advanced computer skills. Apple certifications are mandatory, and you may need to work nights and weekends.

Qualifications

• 3-5 years of relevant experience.
• Advance computer skills, able to create and save documents and send emails.
• Previous experience in warehouse, retail, or shipping/receiving environment preferred.

Responsibilities

• Drive sales and provide product support.
• Exemplify superior Apple knowledge.
• Work with vendors to resolve complex problems.
• Assess customer needs and provide solutions.
• Repair flexibility to rotate through different technical specialties.

Skills

Customer service

Sales support

Troubleshooting

Communication skills

Product knowledge

Education

Bachelor's degree or equivalent

Tools

Apple certifications

Job description

Follett Corporation is hiring Apple Technicians in San Francisco, CA. As an Apple Technician, you'll drive sales and deliver exceptional customer service while supporting Apple products. You will exemplify superior Apple knowledge, troubleshooting skills, and a proactive approach to customer interactions.

The role requires 3-5 years of relevant experience, a Bachelor’s degree or equivalent, and proficiency in advanced computer skills. Apple certifications are mandatory, and you may need to work nights and weekends.