Tech & Customer Solutions Specialist

Follett Corporation; DeKalb (IL); On-site; USD 16,531 - 41,162; Full time

Job summary

Follett Corporation is seeking an Apple Technician who will help create excitement around Apple products and provide technology solutions. The ideal candidate will possess 3-5 years of relevant experience and exceptional customer service skills, enabling them to interact effectively with customers.

This role involves troubleshooting, driving sales, and ensuring customer satisfaction while remaining current on new product launches. Candidates must have a Bachelor's degree or equivalent, along with Apple certifications, and be available for possible night and weekend shifts.

Qualifications

• 3-5 years of relevant experience.
• Advance computer skills, including creating/saving documents.
• Proven ability to diagnose, repair, and problem-solve.

Responsibilities

• Provide product support and drive sales.
• Exemplify superior Apple knowledge.
• Assess customer support needs and deliver solutions.

Skills

Customer service

Sales support

Troubleshooting

Communication

Apple certifications

Education

Bachelor's degree or equivalent

Tools

Computer software knowledge

Job description

Follett Corporation is seeking an Apple Technician who will help create excitement around Apple products and provide technology solutions. The ideal candidate will possess 3-5 years of relevant experience and exceptional customer service skills, enabling them to interact effectively with customers.

This role involves troubleshooting, driving sales, and ensuring customer satisfaction while remaining current on new product launches. Candidates must have a Bachelor's degree or equivalent, along with Apple certifications, and be available for possible night and weekend shifts.