Tech Service Concierge - Customer Care & Solutions

Corporate Logo; Sharonville (OH); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Medical, Dental and Vision Benefits

Employee Discount

Tuition Reimbursement & Education Dis…

Paid Time Off

401K Plan with Company Match

Job summary

Micro Center in Sharonville, OH is seeking a Service Experience Advisor to be the first point of contact for technical service at the Knowledge Bar. You will blend basic technical understanding with strong interpersonal skills to guide customers through service intake and recommend actions for appropriate solutions.

This entry-level role offers performance-based pay and commission opportunities, with potential earnings for those who deliver great service, and opportunities to learn about

Qualifications

• High School diploma or equivalent.
• No prior technical experience required.
• Strong preference given to candidates with customer-facing commissioned sales, hospitality, and/or retail experience.
• Demonstrated ability to build rapport, earn trust, and explain services or solutions clearly and professionally.

Responsibilities

• Serve as the trusted point of contact for walk-in or scheduled customers at the Knowledge Bar.
• Listen actively to customer concerns and guide them through appropriate service solutions and offerings.
• Recommend value-added services such as PriorityCare+, Data Backup, ESET, and other products and services in a consultative and helpful manner.
• Clearly communicate estimated pricing, timelines, and expectations at time of check-in.
• Assist in basic troubleshooting and accurately route work orders to the appropriate service queues.
• Process service and point of sale transactions accurately and completely.
• Maintain minimum attachment rates and productivity standards.
• Provide timely, professional updates to customers regarding service status.
• Obtain required certifications as directed by management.
• Keep a clean, organized, and customer-ready workspace.

Skills

Customer service

Communication

Interpersonal skills

Sales experience

Education

High School diploma or equivalent

Tools

Point of sale (POS)

Job description

Micro Center in Sharonville, OH is seeking a Service Experience Advisor to be the first point of contact for technical service at the Knowledge Bar. You will blend basic technical understanding with strong interpersonal skills to guide customers through service intake and recommend actions for appropriate solutions.

This entry-level role offers performance-based pay and commission opportunities, with potential earnings for those who deliver great service, and opportunities to learn about