Tech-Savvy Wireless Retail Associate

T-Mobile; Pittsburg (TX); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Job summary

T-Mobile is hiring for a role supporting retail operations. The position focuses on helping customers understand and select technology and service plans, using digital tools to demonstrate coverage and features, and building product knowledge.

You will train to stay current on retail processes and wireless innovations, while delivering exceptional service and fostering loyalty. The role emphasizes teamwork across channels, striving for a seamless customer experience, and opportunities for

Qualifications

• High School Diploma/GED required.
• 6 months of customer service and/or sales experience, Retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile is hiring for a role supporting retail operations. The position focuses on helping customers understand and select technology and service plans, using digital tools to demonstrate coverage and features, and building product knowledge.

You will train to stay current on retail processes and wireless innovations, while delivering exceptional service and fostering loyalty. The role emphasizes teamwork across channels, striving for a seamless customer experience, and opportunities for