Wireless Retail Sales Pro | Tech-Savvy Customer Advocate

T-Mobile; Ada (OK); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Annual Stock Grant

Employee Stock Purchase Plan

401(k) matching

Paid Time Off

Discounts on mobile service

Job summary

T-Mobile is hiring for a retail-focused role designed to assist customers with technology and service needs in a fast-paced environment. The position emphasizes building product knowledge, demonstrating solutions, and guiding customers through their shopping journey.

Successful candidates will develop skills in customer interaction, digital tool usage, and service plan recommendations while contributing to strong customer relationships and loyalty.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in retail preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and participate in team initiatives.
• Other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile is hiring for a retail-focused role designed to assist customers with technology and service needs in a fast-paced environment. The position emphasizes building product knowledge, demonstrating solutions, and guiding customers through their shopping journey.

Successful candidates will develop skills in customer interaction, digital tool usage, and service plan recommendations while contributing to strong customer relationships and loyalty.