Tech-Savvy Service Advisor: Elevate Customer Experience

AutoNation; Carlsbad (TX); On-site; USD 45,000 - 89,000; Full time

Benefits offered by this job

401k matching

Health insurance

Dental insurance

Vision insurance

Maternity benefits

Associate discounts

YouDecide deals

DRVPNK charity partnerships

Job summary

AutoNation is a leading automotive retailer in the United States. As a Service Advisor, you will bridge service technicians and customers, explaining repair recommendations in plain language and identifying upsell opportunities to keep drivers safe in their vehicles.

Join our nationwide team that services thousands of cars daily, with competitive pay and benefits and opportunities for growth across the country.

Qualifications

• High school diploma or equivalent required.
• Demonstrated ability to deliver exceptional customer experiences.
• Willingness to learn and use dealership technology.

Responsibilities

• Set, confirm and prepare for appointments with customers.
• Greet customers in a friendly manner when they arrive.
• Determine vehicle needs based on customer information and walk-around.
• Use a consultative selling process for ongoing maintenance.
• Produce repair orders with cost and time estimates.
• Communicate with technicians and parts staff to ensure timely work.
• Follow up with customers regarding status and satisfaction.
• Gain product knowledge to help customers and drive loyalty.

Skills

Customer service

Sales experience

Communication

Consultative selling

Technology proficiency

Education

High school diploma

Job description

AutoNation is a leading automotive retailer in the United States. As a Service Advisor, you will bridge service technicians and customers, explaining repair recommendations in plain language and identifying upsell opportunities to keep drivers safe in their vehicles.

Join our nationwide team that services thousands of cars daily, with competitive pay and benefits and opportunities for growth across the country.