Tech-Savvy Service Advisor — Customer Experience Champion

AutoNation; Savannah (GA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

401k matching

Health insurance

Dental insurance

Vision insurance

Maternity benefits

Employee discounts and YouDecide deals

DRVPNK charity contributions

Job summary

AutoNation is seeking a Service Advisor in Savannah, GA, to bridge customers and service technicians in a fast-paced dealership service lane. You will explain technician recommendations in plain language, identify maintenance needs, and pursue up-sell opportunities to keep vehicles safe and reliable.

Use your strong communication skills and automotive knowledge to deliver an exceptional customer experience, meet sales goals, and drive loyalty across a nationwide network of stores.

Qualifications

• Provide an exceptional customer experience.
• Ability to set and achieve targeted goals.
• Proven communication and interpersonal skills.
• Comfort using technology and learning new systems.

Responsibilities

• Set, confirm and prepare for appointments with customers.
• Meet or exceed sales goals and CSI targets.
• Greet customers on arrival and assess vehicle needs.
• Explain service recommendations in clear terms to customers.
• Work with technicians and parts staff to ensure timely completion of work.
• Provide transparent cost and time estimates to customers.
• Follow up to ensure customer satisfaction and loyalty.

Skills

Customer service

Sales

Communication

Technology affinity

Education

High school diploma

Job description

AutoNation is seeking a Service Advisor in Savannah, GA, to bridge customers and service technicians in a fast-paced dealership service lane. You will explain technician recommendations in plain language, identify maintenance needs, and pursue up-sell opportunities to keep vehicles safe and reliable.

Use your strong communication skills and automotive knowledge to deliver an exceptional customer experience, meet sales goals, and drive loyalty across a nationwide network of stores.