Tech-Savvy Service Advisor: Drive Safety & Loyalty

AutoNation; Columbus (GA); On-site; USD 41,000 - 63,000; Full time

Benefits offered by this job

401k matching

Health, dental & vision insurance

Discount programs for vehicles, parts,

YouDecide deals

Work-life balance

Job summary

AutoNation in Columbus, GA is seeking a Service Advisor to bridge technicians and customers in our state-of-the-art service departments. You’ll step out from behind the desk to explain technician recommendations in clear terms and identify up-sell opportunities to keep vehicles safe.

Daily duties include scheduling, greeting customers, assessing vehicle needs, creating transparent repair orders, and coordinating with the service team.

Qualifications

• High school diploma or equivalent.
• Proven ability to provide an exceptional customer experience.
• Ability to set and achieve targeted goals.
• Prior sales experience preferred but not required.
• Demonstrated communication, consultative, interpersonal and organizational skills.
• Willingness to follow up with customers.
• Experience and desire to work with technology.

Responsibilities

• Set, confirm and prepare for appointments with customers so they can have a great service experience.
• Meet or exceed targeted sales goals & the targeted customer satisfaction index.
• Greet customers in a friendly manner when they arrive.
• Determine vehicle needs based on customer information and a vehicle walk-around, inspections and test drives.
• Use a consultative selling process to assist customers in planning for ongoing required maintenance of their vehicle.
• Produce repair orders for customers, including cost and time estimates, with full transparency.
• Communicate frequently with technicians and parts associates to ensure timely completion of work.
• Follow up with customers on the status of their vehicle, based on how the customer wants to be informed.
• Follow up with customers to ensure satisfaction.
• Gain superior product knowledge to effectively help customers.
• Provide an exceptional customer experience to drive loyalty.

Skills

Customer service

Sales

Communication

Interpersonal skills

Organization

Tech savvy

Education

High School Diploma

Job description

AutoNation in Columbus, GA is seeking a Service Advisor to bridge technicians and customers in our state-of-the-art service departments. You’ll step out from behind the desk to explain technician recommendations in clear terms and identify up-sell opportunities to keep vehicles safe.

Daily duties include scheduling, greeting customers, assessing vehicle needs, creating transparent repair orders, and coordinating with the service team.