Mobile Tech Retail Associate — Growth, Training & Stock Grants

T-Mobile; Oxford (MS); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Annual Stock Grant

Employee Stock Purchase Plan

401(k)

Paid time off

Job summary

T-Mobile USA, Inc. is hiring for a retail associate to engage customers and facilitate technology and service needs in a fast-paced environment. You will build product knowledge, demonstrate solutions, and guide customers through their shopping journey to improve satisfaction and loyalty.

The role emphasizes customer interaction, digital tool usage, and service plan recommendations. It includes training, team collaboration, and opportunities for career growth within a supportive, benefits-rich

Qualifications

• High School Diploma/GED is required.
• 6 months of customer service and/or sales experience in a Retail environment is preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is hiring for a retail associate to engage customers and facilitate technology and service needs in a fast-paced environment. You will build product knowledge, demonstrate solutions, and guide customers through their shopping journey to improve satisfaction and loyalty.

The role emphasizes customer interaction, digital tool usage, and service plan recommendations. It includes training, team collaboration, and opportunities for career growth within a supportive, benefits-rich