Tech-Savvy Retail Associate: Elevate Customer Solutions

T-MOBILE USA, Inc.; Birmingham (AL); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k)

Employee stock grants

Job summary

T-Mobile USA, Inc. is hiring for a retail associate in a fast-paced environment. You will assist customers, demonstrate wireless products and service plans, and guide shoppers through their buying journey.

Building product knowledge and using digital tools are essential to Deliver a high-quality customer experience. You will complete required training, collaborate with store teams, and contribute to achieving sales and service goals while supporting business initiatives.

Qualifications

• High School Diploma or GED required.
• Minimum 6 months in customer service or sales, retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Customer service

Sales drive

Team collaboration

Issue resolution

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is hiring for a retail associate in a fast-paced environment. You will assist customers, demonstrate wireless products and service plans, and guide shoppers through their buying journey.

Building product knowledge and using digital tools are essential to Deliver a high-quality customer experience. You will complete required training, collaborate with store teams, and contribute to achieving sales and service goals while supporting business initiatives.