Tech-Savvy Mobile Associate: Elevate Customer Experience

T-MOBILE USA, Inc.; Clinton (MO); On-site; USD 27,552 - 30,307; Full time

Benefits offered by this job

Annual Stock Grant

Paid time off

Discounts on mobile service and home

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to engage customers in a fast-paced retail setting and guide them through technology and service options.

You will build product knowledge and use digital tools to demonstrate features and coverage, supporting customers from initial inquiry to purchase. The role emphasizes customer satisfaction, effective communication, and teamwork, with training provided to stay current on wireless innovations.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience preferred in a retail environment.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance understanding.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Customer Service

Sales

Communication

Multitasking

Teamwork

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to engage customers in a fast-paced retail setting and guide them through technology and service options.

You will build product knowledge and use digital tools to demonstrate features and coverage, supporting customers from initial inquiry to purchase. The role emphasizes customer satisfaction, effective communication, and teamwork, with training provided to stay current on wireless innovations.