Tech-Savvy Retail Associate — Customer Experience & Solutions

T-Mobile; West Allis (WI); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Paid time off

Paid holidays

Medical, dental, and vision insurance

Job summary

T-Mobile is seeking a Mobile Associate to assist customers with technology and service needs in a fast-paced retail environment. You will build product knowledge, demonstrate solutions, and guide customers through their shopping journey.

The role emphasizes customer interaction, digital tool usage, and service plan recommendations, with success measured by customer satisfaction and product knowledge proficiency. Training is provided, with benefits and on-the-job coaching available.

Qualifications

• High School Diploma or GED is required.
• Six months of customer service or sales experience in retail is preferred.
• Ability to learn retail processes and wireless technology basics.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Use digital tools to demonstrate network coverage and plan features to customers.
• Complete required training to learn retail systems and wireless technology innovations.
• Collaborate with colleagues across channels to deliver a seamless customer experience.
• Participate in additional duties and projects as assigned by management.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED (Required)

Job description

T-Mobile is seeking a Mobile Associate to assist customers with technology and service needs in a fast-paced retail environment. You will build product knowledge, demonstrate solutions, and guide customers through their shopping journey.

The role emphasizes customer interaction, digital tool usage, and service plan recommendations, with success measured by customer satisfaction and product knowledge proficiency. Training is provided, with benefits and on-the-job coaching available.