Tech-Savvy Retail Associate — Customer Solutions

T-Mobile USA, Inc.; Market (NY); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Job summary

T-Mobile USA, Inc. is hiring for a retail associate focused on delivering personalized technology and service solutions in a fast-paced environment. You will build product knowledge, demonstrate features, and assist customers throughout their shopping journey.

The role emphasizes customer interaction, digital tools usage, and service plan recommendations, with success measured by customer satisfaction and knowledge proficiency. Training and growth are key parts of the opportunity.

Qualifications

• High School Diploma or GED is required.
• 6 months of customer service and/or sales experience in a retail environment preferred.
• Demonstrated customer service, sales and product knowledge is expected.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is hiring for a retail associate focused on delivering personalized technology and service solutions in a fast-paced environment. You will build product knowledge, demonstrate features, and assist customers throughout their shopping journey.

The role emphasizes customer interaction, digital tools usage, and service plan recommendations, with success measured by customer satisfaction and knowledge proficiency. Training and growth are key parts of the opportunity.