Tech-Savvy Retail Associate: Customer Solutions & Growth

T-Mobile; Fairfield (CA); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Employee Stock Grants

Stock Purchase Plan

Paid Time Off

12 Holidays

Parental Leave

Transit Discounts

Job summary

T-Mobile is seeking a Mobile Associate to engage customers in a fast-paced retail environment, building product knowledge and recommending service plans. You will demonstrate technology solutions, guide customers through their shopping journey, and contribute to a positive, loyalty-driven experience.

Role emphasizes communication, problem solving, and teamwork, with on‑the‑spot training and opportunities for growth.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service or sales experience preferred.
• Legally authorized to work in the United States.

Responsibilities

• Develop proficiency in customer service and sales to deliver tailored tech solutions.
• Use digital tools to demonstrate network plans and product features.
• Complete required training on retail processes and wireless tech.
• Collaborate with channels to ensure a seamless customer experience.
• Perform other duties as assigned by management.

Skills

Customer Service

Sales

Communication

Problem Solving

Change Agility

Multitasking

Teamwork

Engaging People

Education

High School Diploma/GED

6 months of customer service and/or sales experience

Job description

T-Mobile is seeking a Mobile Associate to engage customers in a fast-paced retail environment, building product knowledge and recommending service plans. You will demonstrate technology solutions, guide customers through their shopping journey, and contribute to a positive, loyalty-driven experience.

Role emphasizes communication, problem solving, and teamwork, with on‑the‑spot training and opportunities for growth.