Tech-Savvy Retail Associate - Customer Solutions Pro

T-Mobile; Detroit (MI); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Annual Stock Grant

401(k)

Paid time off

Medical, dental, vision

Job summary

T-Mobile is hiring to support retail operations by engaging customers with technology and service solutions in a fast-paced store environment. You will build product knowledge, demonstrate coverage and plan options, and assist customers throughout their shopping journey.

Training completes quickly, with opportunities for advancement and incentives based on performance. Full- and part-time roles come with a comprehensive benefits package, stock grants, and a strong emphasis on teamwork and

Qualifications

• High School Diploma/GED (Required).
• 6 months of customer service and/or sales experience, Retail environment. (Preferred).

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork

Age 18+

US Work Authorization

Education

High School Diploma/GED

Job description

T-Mobile is hiring to support retail operations by engaging customers with technology and service solutions in a fast-paced store environment. You will build product knowledge, demonstrate coverage and plan options, and assist customers throughout their shopping journey.

Training completes quickly, with opportunities for advancement and incentives based on performance. Full- and part-time roles come with a comprehensive benefits package, stock grants, and a strong emphasis on teamwork and