Tech-Savvy Retail Associate: Customer Solutions

T-Mobile; Westbrook (ME); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k)

Employee stock grants

Employee stock purchase plan

Paid time off

Job summary

T-Mobile is seeking a Mobile Associate to support retail operations by engaging customers and guiding their technology and service needs in a fast-paced store environment. You will build product knowledge, demonstrate solutions, and help customers throughout their shopping journey.

Responsibilities include using digital tools to explain plans and features, completing training, and partnering with colleagues to ensure a seamless customer experience.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience preferred in a retail environment.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features for customer understanding.
• Complete required training to build knowledge of retail processes and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience.

Skills

Customer Service

Sales

Communication

Teamwork

Multitasking

Problem Solving

Engaging People

Education

High School Diploma/GED

Job description

T-Mobile is seeking a Mobile Associate to support retail operations by engaging customers and guiding their technology and service needs in a fast-paced store environment. You will build product knowledge, demonstrate solutions, and help customers throughout their shopping journey.

Responsibilities include using digital tools to explain plans and features, completing training, and partnering with colleagues to ensure a seamless customer experience.