Tech-Savvy Retail Associate: Customer Solutions & Stock

T-Mobile; Kettering (OH); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) and stock programs

Employee stock grants and stock plan

Paid time off and holidays

Parental and family leave

Tuition assistance and coaching

Discounts on mobile service and home인터

Job summary

T-Mobile is seeking a Mobile Associate to engage customers, demonstrate technology solutions, and guide shoppers through their purchase journey. You will develop skills in customer interaction, digital tool usage, and service-plan recommendations to enhance the overall customer experience.

Role emphasizes teamwork, quick learning, and adaptability in a fast-paced retail setting, with on-the-job training and opportunities for incentives and growth within the company.

Qualifications

• High school diploma or GED required.
• 6 months of customer service or sales experience preferred in a retail setting.

Responsibilities

• Deliver personalized technology and service solutions to meet customer needs.
• Demonstrate network coverage, service plans, and product features using digital tools.
• Complete training to build knowledge of retail processes and wireless tech.
• Collaborate with colleagues across channels to ensure a seamless customer experience.
• Support additional duties/projects as assigned by management.

Skills

Customer Service

Sales

Communication

Change Agility

Multitasking

Teamwork Orientation

Engaging People

Customer Problem Solving

Education

High School Diploma/GED (Required)

Job description

T-Mobile is seeking a Mobile Associate to engage customers, demonstrate technology solutions, and guide shoppers through their purchase journey. You will develop skills in customer interaction, digital tool usage, and service-plan recommendations to enhance the overall customer experience.

Role emphasizes teamwork, quick learning, and adaptability in a fast-paced retail setting, with on-the-job training and opportunities for incentives and growth within the company.