Tech-Savvy Retail Associate — Customer Solutions

T-Mobile; Ankeny (IA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical, dental & vision insurance

401(k)

Paid time off

Employee stock grants

Stock purchase plan

Job summary

T-Mobile in Ankeny, IA is hiring a Mobile Associate to assist customers with tech and service needs in a fast-paced retail environment.

You will build product knowledge, demonstrate solutions, and guide shoppers through their purchasing journey, with on-the-job training and a clear path to the Mobile Expert role. The company provides comprehensive benefits, competitive pay, and stock-based incentives.

Qualifications

• High School diploma or GED is required.
• 6 months of customer service or sales experience in retail preferred.
• Willingness to learn and adapt.
• Strong communication and problem-solving skills.
• Ability to engage customers and work in a team.

Responsibilities

• Develop proficiency in customer service and sales to deliver tailored tech solutions.
• Use digital tools to demonstrate network coverage and service plans.
• Complete training to build knowledge of retail processes and wireless tech.
• Collaborate across channels to ensure a seamless customer experience.
• Support additional duties as assigned by management.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile in Ankeny, IA is hiring a Mobile Associate to assist customers with tech and service needs in a fast-paced retail environment.

You will build product knowledge, demonstrate solutions, and guide shoppers through their purchasing journey, with on-the-job training and a clear path to the Mobile Expert role. The company provides comprehensive benefits, competitive pay, and stock-based incentives.