Retail Mobile Tech & Service Associate

T-Mobile; Villa Heights (VA); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Money coaching

Job summary

T-Mobile is hiring a Mobile Associate to engage customers and expand sales of technology and wireless solutions in a fast-paced retail setting. The role emphasizes building product knowledge, demonstrating plans, and guiding customers through their shopping journey.

You will develop skills in customer interaction, digital tool usage, and service plan recommendations while contributing to a positive customer experience and loyalty.

Qualifications

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, Retail environment. (Preferred)

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile is hiring a Mobile Associate to engage customers and expand sales of technology and wireless solutions in a fast-paced retail setting. The role emphasizes building product knowledge, demonstrating plans, and guiding customers through their shopping journey.

You will develop skills in customer interaction, digital tool usage, and service plan recommendations while contributing to a positive customer experience and loyalty.