Retail Mobile Tech & Customer Solutions Associate

T-Mobile; Crockett (TX); On-site; USD 27,552 - 30,307; Full time

Benefits offered by this job

Annual Stock Grant

Medical Insurance

401(k) Plan

Paid Time Off

Job summary

T-Mobile is seeking a Mobile Associate to assist customers in selecting and understanding wireless plans and devices in a fast-paced retail setting.

You will build product knowledge, demonstrate technology solutions, and help customers throughout their shopping journey. The role emphasizes customer satisfaction, effective use of digital resources, and teamwork across channels to deliver a smooth experience.

Qualifications

• High School Diploma/GED (Required).
• 6 months of customer service and/or sales experience, Retail environment (Preferred).

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile is seeking a Mobile Associate to assist customers in selecting and understanding wireless plans and devices in a fast-paced retail setting.

You will build product knowledge, demonstrate technology solutions, and help customers throughout their shopping journey. The role emphasizes customer satisfaction, effective use of digital resources, and teamwork across channels to deliver a smooth experience.