Tech-Savvy Product Support Specialist

Garmin; Salem (OR); On-site; USD 42,000 - 54,000; Full time

Job summary

Garmin in Salem, Oregon is hiring a Product Support Specialist - HH/inReach to provide basic technical customer support for Garmin consumer products. You will handle calls, emails, chat and social inquiries, escalate when needed, and document resolutions with timely follow-up.

The role emphasizes strong customer service, product knowledge, and collaboration within a Garmin team. A reliable schedule, problem solving, and effective communication are essential to succeed in this position.

Qualifications

• High School Diploma or GED.
• Interest in Garmin products and ability to gain product knowledge.
• Proven customer service experience.
• Excellent verbal, written and interpersonal communication skills.
• Technical aptitude and troubleshooting ability.
• Professional and team-oriented attitude.
• Strong time management and follow-up skills.
• Reliable attendance.
• Ability to navigate multiple screens.

Responsibilities

• Resolve basic customer concerns via calls, emails, chats, and social inquiries.
• Escalate issues for resolution and follow-up when needed.
• Document work accurately and timely.
• Maintain up-to-date knowledge of Garmin products and policies.
• Collaborate with Garmin team to meet goals.
• Maintain a consistent schedule as directed.

Skills

Customer service

Troubleshooting

Communication skills

Teamwork

Technical aptitude

Spanish

Portuguese

French

Education

High School Diploma or GED

Job description

Garmin in Salem, Oregon is hiring a Product Support Specialist - HH/inReach to provide basic technical customer support for Garmin consumer products. You will handle calls, emails, chat and social inquiries, escalate when needed, and document resolutions with timely follow-up.

The role emphasizes strong customer service, product knowledge, and collaboration within a Garmin team. A reliable schedule, problem solving, and effective communication are essential to succeed in this position.