Product Support Specialist - Handheld/inReach (Second Shift)

Garmin; Olathe (KS); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Garmin's benefit program

Job summary

Garmin is seeking a full-time Product Support Specialist - Handheld/inReach at their U.S. headquarters in Kansas. The role involves providing technical support for Garmin's consumer products through various communication channels.

Key responsibilities include resolving customer inquiries, maintaining professional interactions, and documenting work accurately. A High School Diploma or GED and customer service skills are required. Fluency in additional languages is desirable.

Qualifications

• Demonstrated interest for the product segment and interest in developing product knowledge.
• Must exhibit professionalism and be team-oriented.
• Demonstrated computer skills and ability to navigate multiple screens.

Responsibilities

• Resolve basic customer concerns regarding Garmin products and services.
• Maintain professional interactions with Garmin customers and co-workers.
• Thoroughly document work in an organized manner.

Skills

Customer service expertise

Effective communication skills

Technical aptitude

Problem solving

Time management

Education

High School Diploma or GED

Job description

Overview

We are seeking a full-time Product Support Specialist - Handheld/inReach at Garmin's U.S. headquarters in the Greater Kansas City area. In this role, you will be responsible for getting people back to their passion by providing basic technical customer support for Garmin’s consumer products, answering phone calls, emails, chat and web posts in a timely manner while escalating issues for resolution, documentation, and follow‑up when necessary.

2nd Shift: Mon-Fri 10:00am - 7:00pm

Essential Functions

• Resolve basic customer concerns regarding Garmin products and services via phone calls, email inquiries, chats and social media/web formats
• Display strong customer support skills and always maintain professional interactions with Garmin customers and co-workers
• Become knowledgeable in the specifications, capabilities and operation of Garmin products
• Remain current on changes in policies, procedures, and product offerings
• Complete tasks and/or projects of basic complexity within defined process accurately and timely
• Thoroughly document work in an organized and timely manner
• Work a consistent and reliable schedule as identified by management

Basic Qualifications

• High School Diploma or GED
• Demonstrated interest for the product segment and interest in developing product knowledge
• Demonstrated customer service expertise
• Demonstrated strong and effective verbal, written, and interpersonal communication skills
• Personal or professional demonstrated technical aptitude, problem solving and troubleshooting ability
• Must exhibit professionalism, be team-oriented, possess a positive attitude, work well with others and have excellent time management and follow-up skills
• Demonstrated reliable and predictable attendance
• Demonstrated computer skills and ability to navigate multiple screens

Desired Qualifications

• Fluency in Spanish, Portuguese and/or French languages in addition to English

Garmin International is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, veteran’s status, age or disability.

This position is eligible for Garmin's benefit program. Details can be found here: Garmin Benefits