Denver Product Support Specialist I

Garmin Ltd.; Louisville (CO); On-site; USD 38,000 - 54,000; Full time

Job summary

Garmin Ltd. is seeking a full-time Product Support Specialist 1 in the Greater Denver area to provide basic technical customer support for Garmin consumer products.

You will answer phone calls, emails, chat, and web posts in a timely manner and escalate issues for resolution when needed. You will document work, maintain a reliable schedule, and collaborate with colleagues to resolve order questions and find creative solutions.

Qualifications

• High School Diploma or GED required.
• Demonstrated customer service expertise.
• Proficient verbal, written and interpersonal communication.
• Personal or professional demonstrated technical aptitude, problem solving and troubleshooting ability.

Responsibilities

• Provide basic technical customer support via phone, email, chat and web formats.
• Escalate issues for resolution and follow-up when necessary.
• Document work in an organized and timely manner.
• Maintain a consistent and reliable schedule as identified by management.
• Collaborate with Garmin associates to achieve goals and assist team members.
• Communicate with accounting to resolve issues related to orders.
• Answer mildly complex questions from Product Support.
• Become knowledgeable in the specifications, capabilities and operation of Garmin products.

Skills

Customer service

Communication skills

Problem solving

Teamwork

Time management

Education

High School Diploma or GED

Tools

ZenDesk

Job description

Garmin Ltd. is seeking a full-time Product Support Specialist 1 in the Greater Denver area to provide basic technical customer support for Garmin consumer products.

You will answer phone calls, emails, chat, and web posts in a timely manner and escalate issues for resolution when needed. You will document work, maintain a reliable schedule, and collaborate with colleagues to resolve order questions and find creative solutions.