Product Support Specialist - HH/inReach

Garmin Ltd.; Salem (OR); On-site; USD 42,000 - 54,000; Full time

Job summary

Garmin Ltd. in Salem, OR is seeking a full-time Product Support Specialist - HH/inReach to provide basic technical customer support for Garmin consumer products, answering phone calls, emails, chats and web posts in a timely manner. This role also escalates issues for resolution, documentation, and follow-up when necessary.

Core Hours: Mon-Fri 8:00am - 5:00pm. The ideal candidate will demonstrate strong customer service, communication and problem-solving skills, plus the ability to navigate

Qualifications

• Proven customer service expertise.
• Proficient verbal, written and interpersonal communication skills.
• Demonstrated interest in product segment and developing product knowledge.
• Demonstrated reliable and predictable attendance.
• Demonstrated computer skills and ability to navigate multiple screens.
• Personal or professional demonstrated technical aptitude and troubleshooting ability.

Responsibilities

• Resolve basic customer concerns via phone, email, chats and social media/Web formats.
• Display strong customer support skills with professional interactions.
• Become knowledgeable in Garmin product specifications and operation.
• Stay current on policy, procedures and product offerings.
• Complete tasks of basic complexity accurately and on time.
• Document work thoroughly and in a timely manner.
• Work a consistent and reliable schedule as identified by management.
• Collaborate with Garmin associates to achieve goals and share information.

Skills

Customer service

Communication

Teamwork

Time management

Problem solving

Technical aptitude

Education

High School Diploma or GED

Job description

Overview

We are seeking a full-time Product Support Specialist - HH/inReach at Garmin's location in Salem, OR. In this role, you will be responsible for getting people back to their passion by providing basic technical customer support for Garmin's consumer products, answering phone calls, emails, chat and web posts in a timely manner. This role also escalates issues for resolution, documentation, and follow-up when necessary.

Core Hours: Mon-Fri 8:00am - 5:00pm

Essential Functions

• Resolve basic customer concerns regarding Garmin products and services via phone calls, email inquiries, chats and social media/web formats
• Display strong customer support skills and always maintain professional interactions with Garmin customers and co-workers
• Become knowledgeable in the specifications, capabilities and operation of Garmin products
• Remain current on changes in policies, procedures, and product offerings
• Accurate and timely completion of tasks and/or projects of basic complexity within defined process
• Thoroughly document work in an organized and timely manner
• Work a consistent and reliable schedule as identified by management
• Work collaboratively and professionally in a team environment with other Garmin associates to achieve goals including seeking out opportunities to assist team members, sharing ideas and information freely and positively

Basic Qualifications

• High School Diploma or GED
• Demonstrated interest for the product segment and interest in developing product knowledge
• Demonstrated customer service expertise
• Proficient verbal, written and interpersonal communication skills
• Personal or professional demonstrated technical aptitude, problem solving and troubleshooting ability
• Must exhibit professionalism, be team-oriented, possess a positive attitude and work well with others
• Excellent time management and follow-up skills
• Demonstrated reliable and predictable attendance
• Demonstrated computer skills and ability to navigate multiple screens

Desired Qualifications

• Fluency in Spanish, Portuguese and/or French languages in addition to English

Garmin International is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, veteran's status, age or disability.

This position is eligible for Garmin's benefit program. Details can be found here: Garmin Benefits