HH/inReach Product Support Specialist

Garmin Ltd.; Salem (OR); On-site; USD 42,000 - 54,000; Full time

Job summary

Garmin Ltd. in Salem, OR is seeking a full-time Product Support Specialist - HH/inReach to provide basic technical customer support for Garmin consumer products, answering phone calls, emails, chats and web posts in a timely manner. This role also escalates issues for resolution, documentation, and follow-up when necessary.

Core Hours: Mon-Fri 8:00am - 5:00pm. The ideal candidate will demonstrate strong customer service, communication and problem-solving skills, plus the ability to navigate

Qualifications

• Proven customer service expertise.
• Proficient verbal, written and interpersonal communication skills.
• Demonstrated interest in product segment and developing product knowledge.
• Demonstrated reliable and predictable attendance.
• Demonstrated computer skills and ability to navigate multiple screens.
• Personal or professional demonstrated technical aptitude and troubleshooting ability.

Responsibilities

• Resolve basic customer concerns via phone, email, chats and social media/Web formats.
• Display strong customer support skills with professional interactions.
• Become knowledgeable in Garmin product specifications and operation.
• Stay current on policy, procedures and product offerings.
• Complete tasks of basic complexity accurately and on time.
• Document work thoroughly and in a timely manner.
• Work a consistent and reliable schedule as identified by management.
• Collaborate with Garmin associates to achieve goals and share information.

Skills

Customer service

Communication

Teamwork

Time management

Problem solving

Technical aptitude

Education

High School Diploma or GED

Job description

Garmin Ltd. in Salem, OR is seeking a full-time Product Support Specialist - HH/inReach to provide basic technical customer support for Garmin consumer products, answering phone calls, emails, chats and web posts in a timely manner. This role also escalates issues for resolution, documentation, and follow-up when necessary.

Core Hours: Mon-Fri 8:00am - 5:00pm. The ideal candidate will demonstrate strong customer service, communication and problem-solving skills, plus the ability to navigate