Product Support Specialist - HH/inReach

Garmin; Salem (OR); On-site; USD 42,000 - 54,000; Full time

Job summary

Garmin in Salem, Oregon is hiring a Product Support Specialist - HH/inReach to provide basic technical customer support for Garmin consumer products. You will handle calls, emails, chat and social inquiries, escalate when needed, and document resolutions with timely follow-up.

The role emphasizes strong customer service, product knowledge, and collaboration within a Garmin team. A reliable schedule, problem solving, and effective communication are essential to succeed in this position.

Qualifications

• High School Diploma or GED.
• Interest in Garmin products and ability to gain product knowledge.
• Proven customer service experience.
• Excellent verbal, written and interpersonal communication skills.
• Technical aptitude and troubleshooting ability.
• Professional and team-oriented attitude.
• Strong time management and follow-up skills.
• Reliable attendance.
• Ability to navigate multiple screens.

Responsibilities

• Resolve basic customer concerns via calls, emails, chats, and social inquiries.
• Escalate issues for resolution and follow-up when needed.
• Document work accurately and timely.
• Maintain up-to-date knowledge of Garmin products and policies.
• Collaborate with Garmin team to meet goals.
• Maintain a consistent schedule as directed.

Skills

Customer service

Troubleshooting

Communication skills

Teamwork

Technical aptitude

Spanish

Portuguese

French

Education

High School Diploma or GED

Job description

Overview

We are seeking a full-time

We are seeking a full-time Product Support Specialist - HH/inReach at Garmin's location in Salem, OR. In this role, you will be responsible for getting people back to their passion by providing basic technical customer support for Garmin's consumer products, answering phone calls, emails, chat and web posts in a timely manner. This role also escalates issues for resolution, documentation, and follow-up when necessary.

Core Hours: Mon-Fri 8:00am - 5:00pm

Essential Functions

• Resolve basic customer concerns regarding Garmin products and services via phone calls, email inquiries, chats and social media/web formats
• Display strong customer support skills and always maintain professional interactions with Garmin customers and co-workers
• Become knowledgeable in the specifications, capabilities and operation of Garmin products
• Remain current on changes in policies, procedures, and product offerings
• Accurate and timely completion of tasks and/or projects of basic complexity within defined process
• Thoroughly document work in an organized and timely manner
• Work a consistent and reliable schedule as identified by management
• Work collaboratively and professionally in a team environment with other Garmin associates to achieve goals including seeking out opportunities to assist team members, sharing ideas and information freely and positively

Basic Qualifications

• High School Diploma or GED
• Demonstrated interest for the product segment and interest in developing product knowledge
• Demonstrated customer service expertise
• Proficient verbal, written and interpersonal communication skills
• Personal or professional demonstrated technical aptitude, problem solving and troubleshooting ability
• Must exhibit professionalism, be team-oriented, possess a positive attitude and work well with others
• Excellent time management and follow-up skills
• Demonstrated reliable and predictable attendance
• Demonstrated computer skills and ability to navigate multiple screens

Desired Qualifications

• Fluency in Spanish, Portuguese and/or French languages in addition to English

Garmin International is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, veteran's status, age or disability.

This position is eligible for Garmin's benefit program. Details can be found here: Garmin Benefits