Entry-Level Product Support Specialist - Tech Support

Garmin; Louisville (CO); On-site; USD 42,000 - 62,000; Full time

Job summary

Garmin is seeking a full-time Product Support Specialist 1 in the Greater Denver area. You will provide basic technical customer support for Garmin consumer products via phone, email, chat, and web posts, escalating issues when needed.

Responsibilities include documenting interactions, maintaining a professional demeanor, and collaborating with the accounting team to resolve order-related issues. A high school diploma and customer service experience are required; Zendesk experience and language

Qualifications

• Resolve basic customer concerns via phone, email, chats and social media/web formats.
• Display professional interactions with Garmin customers and co-workers.
• Become knowledgeable in Garmin product specifications and operation.
• Stay current on policy/procedure changes and product offerings.
• Accurate and timely completion of basic tasks within defined processes.
• Document work in an organized and timely manner.
• Maintain a consistent and reliable schedule as identified by management.
• Collaborate with accounting to resolve order issues.
• Find creative solutions to order and exchange questions.
• Answer mildly complex questions from Product Support.
• Demonstrate basic knowledge of key systems.

Responsibilities

• Resolve basic customer concerns regarding Garmin products and services via phone calls, email inquiries, chats and social media/web formats.
• Display strong customer support skills and always maintain professional interactions with Garmin customers and co-workers.
• Become knowledgeable in the specifications, capabilities and operation of Garmin products.
• Remain current on changes in policies, procedures, and product offerings.
• Accurate and timely completion of tasks and/or projects of basic complexity within defined process.
• Thoroughly document work in an organized and timely manner.
• Work a consistent and reliable schedule as identified by management.
• Work collaboratively and professionally in a team environment with other Garmin associates to achieve goals including seeking out opportunities to assist team members, sharing ideas and information freely and positively.
• Consistently communicate with accounting department to resolve issues related to orders.
• Demonstrate ability to find creative solutions to order and exchange questions.
• Answer mildly complex questions from Product Support.
• Basic knowledge of key systems.

Skills

Customer service

Verbal/written communication

Problem solving

Teamwork

Time management

Attendance reliability

Education

High school diploma or GED

Tools

Zendesk

Job description

Garmin is seeking a full-time Product Support Specialist 1 in the Greater Denver area. You will provide basic technical customer support for Garmin consumer products via phone, email, chat, and web posts, escalating issues when needed.

Responsibilities include documenting interactions, maintaining a professional demeanor, and collaborating with the accounting team to resolve order-related issues. A high school diploma and customer service experience are required; Zendesk experience and language