Wearables Product Support Specialist

Garmin Ltd.; Salem (OR); On-site; USD 38,000 - 46,000; Full time

Job summary

Garmin International is seeking a full-time Product Support Specialist for Wearables in Salem, OR. You will provide basic technical customer support for Garmin consumer products, handling calls, emails, chats, and web posts with timely responses. The role includes escalation, documentation, and follow-up as needed.

Work Mon-Fri, 8:00am-5:00pm; maintain product knowledge, professional interactions, and strong teamwork to meet customer service goals.

Qualifications

• Resolve basic customer concerns via phone, email, chats and social media/web formats.
• Display strong customer support skills and professional interactions with Garmin customers and co-workers.
• Become knowledgeable in Garmin product specifications, capabilities and operation.
• Remain current on changes in policies, procedures, and product offerings.

Responsibilities

• Provide basic technical customer support for Garmin wearables and consumer products.
• Answer phone calls, emails, chats and web posts in a timely manner.
• Escalate issues for resolution and follow-up when necessary.
• Document work accurately and in a timely manner.

Skills

Customer service

Communication

Technical aptitude

Team player

Time management

Education

High School Diploma or GED

Job description

Garmin International is seeking a full-time Product Support Specialist for Wearables in Salem, OR. You will provide basic technical customer support for Garmin consumer products, handling calls, emails, chats, and web posts with timely responses. The role includes escalation, documentation, and follow-up as needed.

Work Mon-Fri, 8:00am-5:00pm; maintain product knowledge, professional interactions, and strong teamwork to meet customer service goals.