Tech-Savvy Mobile Retail Specialist

T-Mobile; Milford (MA); On-site; USD 41,000 - 52,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

Paid holidays

Parental and family leave

Discounts on mobile service

Job summary

T-Mobile USA, Inc. seeks a Customer Associate to engage customers, demonstrate technology solutions, and guide them through their shopping journey in a fast-paced retail setting.

You will build product knowledge, assist with service plans, and use digital tools to enhance customer understanding. The role emphasizes customer interaction, problem solving, and teamwork within a supportive environment.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in retail preferred.
• Strong communication and problem-solving skills.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Customer Service

Sales

Communication

Teamwork

Multitasking

Engaging People

Change Agility

Customer Problem Solving

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. seeks a Customer Associate to engage customers, demonstrate technology solutions, and guide them through their shopping journey in a fast-paced retail setting.

You will build product knowledge, assist with service plans, and use digital tools to enhance customer understanding. The role emphasizes customer interaction, problem solving, and teamwork within a supportive environment.