Tech-Savvy Mobile Retail Associate — Solutions & Perks

T-Mobile; Laurel (MD); On-site; USD 26,174 - 30,307; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k) plan

Paid time off

Job summary

T-Mobile USA in Laurel, MD seeks a Mobile Associate to support retail operations by helping customers with technology and service needs in a fast-paced environment.

You will build product knowledge, demonstrate solutions, and guide customers through their shopping journey, aiming to enhance satisfaction and loyalty while meeting sales and service targets. Training provided and career growth opportunities offered.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service or sales preferred.
• Candidates must be legally authorized to work in the U.S.

Responsibilities

• Develop proficiency in customer service to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA in Laurel, MD seeks a Mobile Associate to support retail operations by helping customers with technology and service needs in a fast-paced environment.

You will build product knowledge, demonstrate solutions, and guide customers through their shopping journey, aiming to enhance satisfaction and loyalty while meeting sales and service targets. Training provided and career growth opportunities offered.