Tech-Savvy Retail Specialist

T-Mobile; McAlester (OK); On-site; USD 24,796 - 27,552; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

12 paid holidays

Parental and family leave

Family building benefits

Back-up care

Childcare subsidy

Tuition assistance

College coaching

Short- and long-term disability

Voluntary AD&D

Voluntary accident coverage

Voluntary life insurance

Voluntary disability insurance

Voluntary long-term care insurance

Mobile service discounts

Home internet discounts

Pet insurance

Commuter and transit programs

Job summary

T-Mobile is hiring a Mobile Associate to engage customers, demonstrate plans and devices, and help shoppers find the best technology solutions. The role focuses on delivering excellent service, answering questions, and guiding customers through their shopping journey in a fast-paced retail setting.

Successful candidates will build knowledge of wireless products, use digital tools, and participate in training to grow skills while supporting store goals and customer satisfaction.

Qualifications

• High School Diploma or GED is required.
• Customer service or sales experience is preferred.
• Strong communication and problem-solving skills are essential.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile is hiring a Mobile Associate to engage customers, demonstrate plans and devices, and help shoppers find the best technology solutions. The role focuses on delivering excellent service, answering questions, and guiding customers through their shopping journey in a fast-paced retail setting.

Successful candidates will build knowledge of wireless products, use digital tools, and participate in training to grow skills while supporting store goals and customer satisfaction.