Mobile Retail Tech & Service Advisor

T-MOBILE USA, Inc.; Jackson (TN); On-site; USD 40,000 - 46,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to engage customers, build product knowledge, and drive technology and service solutions in a fast-paced retail setting.

You will learn retail processes, use digital tools to showcase plans and features, and collaborate across channels to deliver an outstanding customer experience. This role emphasizes problem solving, communication, and adaptability in a dynamic team environment.

Qualifications

• High School Diploma or GED required.
• At least 6 months of customer service or sales experience in a retail environment preferred.
• Legally authorized to work in the United States.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to engage customers, build product knowledge, and drive technology and service solutions in a fast-paced retail setting.

You will learn retail processes, use digital tools to showcase plans and features, and collaborate across channels to deliver an outstanding customer experience. This role emphasizes problem solving, communication, and adaptability in a dynamic team environment.