Tech-Savvy CX & Admin Coordinator

Luxury Bath; National City (CA); On-site; USD 42,000 - 62,000; Full time

Job summary

American Bathroom Remodelers in San Diego, CA is seeking a dependable, organized Customer Experience & Administrative Coordinator to join our growing team. This in-office role supports customers and collaborates with sales, marketing, operations, and admin to keep appointments, leads, and day-to-day tasks moving.

You should be friendly, highly organized, and proactive, with strong hospitality and technical aptitude for new systems.

Qualifications

• Friendly, confident, and professional on the phone.
• Highly organized and detail-oriented.
• Dependable and strong at follow-through.
• Proactive and willing to help where needed.
• Technologically proficient and comfortable learning new software and systems quickly.
• Comfortable working with CRM platforms, email, calendars, spreadsheets, web-based tools, and business applications.
• Resourceful when troubleshooting unfamiliar systems or processes.
• Able to learn new technology without requiring constant step-by-step direction.
• Someone who takes ownership and helps keep things moving.

Responsibilities

• Answer incoming calls and communicate with customers by phone, text, and email
• Follow up with new and existing leads
• Schedule, confirm, reschedule, and manage customer appointments
• Coordinate calendars for our Design Coordinators
• Keep CRM records, notes, and lead information accurate
• Assist with administrative tasks, reports, spreadsheets, and meeting follow-up
• Support marketing with basic social media, research, lead tracking, and projects
• Help identify and resolve scheduling or communication issues
• Learn, use, and troubleshoot new software, platforms, and internal systems

Skills

Customer service

Administrative skills

Scheduling

Communication

Organization

Attention to detail

Tech-savvy

Tools

CRM software

Job description

American Bathroom Remodelers in San Diego, CA is seeking a dependable, organized Customer Experience & Administrative Coordinator to join our growing team. This in-office role supports customers and collaborates with sales, marketing, operations, and admin to keep appointments, leads, and day-to-day tasks moving.

You should be friendly, highly organized, and proactive, with strong hospitality and technical aptitude for new systems.