Customer Experience & Admin Coordinator — Tech-Savvy

Luxury Bath Technologies; Chula Vista (CA); On-site; USD 42,000 - 64,000; Full time

Job summary

American Bathroom Remodelers in San Diego, CA seeks a dependable Customer Experience & Administrative Coordinator to support customers and collaborate with sales, marketing, operations, and admin teams. The role involves managing appointments, CRM records, and cross-functional coordination to keep leads and schedules moving.

The ideal candidate is organized, proactive, and comfortable learning new software and systems, with strong telephone and written communication abilities.

Qualifications

• Experience in customer service or administrative support is helpful but not required.
• Comfortable learning new software and systems quickly.
• Able to juggle multiple priorities while staying organized.

Responsibilities

• Answer incoming calls and communicate with customers by phone, text, and email.
• Follow up with new and existing leads.
• Schedule, confirm, reschedule, and manage customer appointments.
• Coordinate calendars for Design Coordinators.
• Keep CRM records, notes, and lead information accurate.
• Assist with administrative tasks, reports, spreadsheets, and meeting follow-up.
• Support marketing with basic social media, research, lead tracking, and projects.
• Help identify and resolve scheduling or communication issues.
• Learn, use, and troubleshoot new software, platforms, and internal systems.

Skills

CRM proficiency

Calendar management

Communication skills

Organizational skills

Tech-savvy

Multi-tasking

Tools

CRM platforms

Spreadsheets

Email clients

Calendar apps

Job description

American Bathroom Remodelers in San Diego, CA seeks a dependable Customer Experience & Administrative Coordinator to support customers and collaborate with sales, marketing, operations, and admin teams. The role involves managing appointments, CRM records, and cross-functional coordination to keep leads and schedules moving.

The ideal candidate is organized, proactive, and comfortable learning new software and systems, with strong telephone and written communication abilities.