Tech-Savvy Customer Experience & Admin Coordinator

Luxury Bath; San Diego (CA); On-site; USD 45,000 - 60,000; Full time

Job summary

American Bathroom Remodelers in San Diego, CA is seeking a dependable Customer Experience & Administrative Coordinator for in-office support. You will interact with customers via phone, text, and email while coordinating with sales, marketing, operations, and administrative teams to keep appointments, leads, and day-to-day tasks moving.

The role requires someone who can juggle multiple hats, learn new systems quickly, and adapt as priorities shift.

Qualifications

• Experience in customer service or administrative support is preferred.
• Excellent phone, email, and text communication.
• Strong organizational skills and attention to detail.
• Ability to learn new software and adapt to changing processes.

Responsibilities

• Answer calls and communicate with customers by phone, text, and email.
• Schedule, confirm, reschedule, and manage customer appointments.
• Maintain accurate CRM records and lead information.
• Coordinate calendars for Design Coordinators.
• Support marketing with basic social media and lead tracking.
• Assist with administrative tasks and reporting.

Skills

Tech savvy

Phone etiquette

Organizational skills

Detail oriented

Multi-tasking

Tools

CRM software

Job description

American Bathroom Remodelers in San Diego, CA is seeking a dependable Customer Experience & Administrative Coordinator for in-office support. You will interact with customers via phone, text, and email while coordinating with sales, marketing, operations, and administrative teams to keep appointments, leads, and day-to-day tasks moving.

The role requires someone who can juggle multiple hats, learn new systems quickly, and adapt as priorities shift.