Tech-Savvy Customer Experience & Admin Coordinator

Luxury Bath Technologies; National City (CA); On-site; USD 42,000 - 62,000; Full time

Job summary

American Bathroom Remodelers is seeking a dependable Customer Experience & Administrative Coordinator to join our growing San Diego office. You’ll support customers while collaborating with sales, marketing, operations, and administrative teams to keep appointments, leads, and day-to-day tasks moving.

You should be organized, proactive, and comfortable learning new software and systems, with a friendly, professional demeanor on calls and emails.

Qualifications

• Friendly, confident, and professional on the phone.
• Highly organized and detail-oriented.
• Dependable with strong follow-through.
• Able to juggle multiple priorities and adapt to changing priorities.

Responsibilities

• Answer incoming calls and communicate with customers by phone, text, and email.
• Follow up with new and existing leads.
• Schedule, confirm, reschedule, and manage customer appointments.
• Coordinate calendars for our Design Coordinators.
• Keep CRM records, notes, and lead information accurate.
• Assist with administrative tasks, reports, spreadsheets, and meeting follow-up.
• Support marketing with basic social media, research, lead tracking, and projects.
• Help identify and resolve scheduling or communication issues.
• Learn, use, and troubleshoot new software, platforms, and internal systems.

Skills

CRM platforms

Calendars

Spreadsheets

Web-based tools

Business applications

Job description

American Bathroom Remodelers is seeking a dependable Customer Experience & Administrative Coordinator to join our growing San Diego office. You’ll support customers while collaborating with sales, marketing, operations, and administrative teams to keep appointments, leads, and day-to-day tasks moving.

You should be organized, proactive, and comfortable learning new software and systems, with a friendly, professional demeanor on calls and emails.