Customer Experience & Admin Coordinator - Scheduling & CRM

Luxury Bath; Chula Vista (CA); On-site; USD 42,000 - 64,000; Full time

Job summary

American Bathroom Remodelers is seeking a dependable Customer Experience & Administrative Coordinator to join our San Diego team. You will handle customer communications, schedule appointments, and keep records accurate while collaborating with sales, marketing, operations, and admin teams.

In this role you will learn new systems quickly and adapt as priorities shift, supporting multiple processes and ensuring smooth day-to-day operations.

Qualifications

• Friendly, confident, and professional on the phone.
• Highly organized and detail-oriented.
• Dependable with strong follow-through.
• Comfortable juggling multiple priorities.
• Proactive and willing to help where needed.
• Technologically proficient and quick to learn new software.

Responsibilities

• Answer incoming calls and communicate with customers by phone, text, and email.
• Follow up with new and existing leads.
• Schedule, confirm, reschedule, and manage customer appointments.
• Coordinate calendars for our Design Coordinators.
• Keep CRM records, notes, and lead information accurate.
• Assist with administrative tasks, reports, spreadsheets, and meeting follow-up.
• Support marketing with basic social media, research, lead tracking, and projects.
• Help identify and resolve scheduling or communication issues.
• Learn, use, and troubleshoot new software, platforms, and internal systems.

Skills

CRM proficiency

Scheduling

Communication

Organizational skills

Tech savvy

Multitasking

Problem solving

Phone etiquette

Tools

CRM software

Microsoft Excel

Email platforms

Calendar management

Job description

American Bathroom Remodelers is seeking a dependable Customer Experience & Administrative Coordinator to join our San Diego team. You will handle customer communications, schedule appointments, and keep records accurate while collaborating with sales, marketing, operations, and admin teams.

In this role you will learn new systems quickly and adapt as priorities shift, supporting multiple processes and ensuring smooth day-to-day operations.