Customer Experience & Admin Coordinator: Tech-Savvy Multitasker

Luxury Bath; El Cajon (CA); On-site; USD 42,000 - 64,000; Full time

Job summary

American Bathroom Remodelers in San Diego, CA is seeking a dependable Customer Experience & Administrative Coordinator to support customers and collaborate with sales, marketing, operations, and administrative teams.

The role involves maintaining appointments, calendars, and CRM data, plus assisting with reports and marketing projects. Ideal candidates are organized, tech-savvy, and comfortable learning new systems.

Qualifications

• Excellent communication and professional phone manner.
• Highly organized with attention to detail.
• Dependable with strong follow-through and time management.
• Comfortable learning new software and systems quickly.
• CRM, calendars, emails, and spreadsheets experience.

Responsibilities

• Answer incoming calls and communicate with customers by phone, text, and email
• Follow up with new and existing leads
• Schedule, confirm, reschedule, and manage customer appointments
• Coordinate calendars for Design Coordinators
• Keep CRM records, notes, and lead information accurate
• Assist with administrative tasks, reports, spreadsheets, and meeting follow-up
• Support marketing with basic social media, research, lead tracking, and projects
• Help identify and resolve scheduling or communication issues
• Learn, use, and troubleshoot new software, platforms, and internal systems

Skills

CRM proficiency

Multitasking

Organizational skills

Phone etiquette

Written communication

Job description

American Bathroom Remodelers in San Diego, CA is seeking a dependable Customer Experience & Administrative Coordinator to support customers and collaborate with sales, marketing, operations, and administrative teams.

The role involves maintaining appointments, calendars, and CRM data, plus assisting with reports and marketing projects. Ideal candidates are organized, tech-savvy, and comfortable learning new systems.