Tech-Savvy CX & Administrative Coordinator

Luxury Bath Technologies; El Cajon (CA); On-site; USD 42,000 - 54,000; Full time

Job summary

American Bathroom Remodelers in San Diego, CA is seeking a dependable Customer Experience & Administrative Coordinator to support customers and work with sales, marketing, operations, and admin teams. You’ll manage appointments, keep CRM records accurate, and help with reports and projects while learning new systems.

This in-office role values organization, proactive problem solving, and strong communication.

Qualifications

• Friendly, dependable and organized.
• Technologically proficient with quick learning of new software.
• Comfortable using CRM platforms and calendars.
• Strong communication and multitasking skills.
• Experience in customer service or scheduling is a plus.

Responsibilities

• Answer incoming calls and communicate with customers by phone, text, and email
• Follow up with new and existing leads
• Schedule, confirm, reschedule, and manage customer appointments
• Coordinate calendars for our Design Coordinators
• Keep CRM records, notes, and lead information accurate
• Assist with administrative tasks, reports, spreadsheets, and meeting follow-up
• Support marketing with basic social media, research, lead tracking, and projects
• Help identify and resolve scheduling or communication issues
• Learn, use, and troubleshoot new software, platforms, and internal systems

Skills

Customer service

Organization

Tech-savvy

CRM proficiency

Learning ability

Communication

Tools

CRM platforms

Spreadsheets

Calendars

Web-based tools

Business apps

Job description

American Bathroom Remodelers in San Diego, CA is seeking a dependable Customer Experience & Administrative Coordinator to support customers and work with sales, marketing, operations, and admin teams. You’ll manage appointments, keep CRM records accurate, and help with reports and projects while learning new systems.

This in-office role values organization, proactive problem solving, and strong communication.