In-Office Customer Experience & Admin Lead

Luxury Bath Technologies; La Mesa (CA); On-site; USD 42,000 - 56,000; Full time

Job summary

American Bathroom Remodelers in San Diego, CA is seeking a dependable Customer Experience & Administrative Coordinator to join our growing team. You'll support customers while collaborating with sales, marketing, operations, and administrative colleagues to keep appointments, leads, and day-to-day tasks moving.

If you’re organized, tech-savvy, and comfortable learning new systems, you’ll thrive wearing multiple hats—from answering calls to maintaining CRM records and helping with reports and

Qualifications

• Customer service, administrative, scheduling, call center, sales support, CRM, or home-improvement experience is helpful, but not required.
• Be intelligent, dependable, resourceful, adaptable, technologically proficient, and great with people.
• You’ll support customers while also working closely with our sales, marketing, operations, and administrative teams to help keep appointments, schedules, leads, and day-to-day tasks moving.
• Learn, use, and troubleshoot new software, platforms, and internal systems.

Responsibilities

• Answer calls and communicate with customers by phone, text, and email.
• Follow up with new and existing leads.
• Schedule, confirm, reschedule, and manage customer appointments.
• Coordinate calendars for Design Coordinators.
• Keep CRM records, notes, and lead information accurate.
• Assist with administrative tasks, reports, spreadsheets, and meeting follow-up.
• Support marketing with basic social media, research, lead tracking, and projects.
• Help identify and resolve scheduling or communication issues.
• Learn, use, and troubleshoot new software, platforms, and internal systems.

Skills

Phone communication

Organizational skills

Reliability

Multitasking

Proactive attitude

Tech-savvy

CRM proficiency

Troubleshooting

Quick learner

Ownership

Tools

CRM platforms

Spreadsheets

Calendar apps

Email clients

Job description

American Bathroom Remodelers in San Diego, CA is seeking a dependable Customer Experience & Administrative Coordinator to join our growing team. You'll support customers while collaborating with sales, marketing, operations, and administrative colleagues to keep appointments, leads, and day-to-day tasks moving.

If you’re organized, tech-savvy, and comfortable learning new systems, you’ll thrive wearing multiple hats—from answering calls to maintaining CRM records and helping with reports and