Customer Experience & Admin Coordinator — Scheduling, CRM & Ops

Luxury Bath; La Mesa (CA); On-site; USD 42,000 - 56,000; Full time

Job summary

American Bathroom Remodelers in San Diego, CA is seeking a dependable, organized Customer Experience & Administrative Coordinator to join our growing team. You’ll support customers by phone, text, and email while coordinating schedules across sales, marketing, operations, and administrative staff.

The role requires comfort wearing multiple hats, learning new systems quickly, and adapting as priorities change.

Qualifications

• Experience in customer service or administrative support is helpful.
• Strong organizational skills and attention to detail are essential.
• Comfort with learning new software and adapting to changing processes.

Responsibilities

• Answer incoming calls, texts, and emails from customers.
• Follow up with leads and manage scheduling of appointments.
• Keep CRM records accurate and up to date.
• Coordinate calendars for coordinators and assist with admin tasks.
• Support marketing with basic social media, research, and project work.
• Identify and resolve scheduling or communication issues.

Skills

Customer service

Organization

Communication

Adaptability

CRM proficiency

Multitasking

Tools

CRM platforms

Spreadsheets

Email platforms

Calendar software

Job description

American Bathroom Remodelers in San Diego, CA is seeking a dependable, organized Customer Experience & Administrative Coordinator to join our growing team. You’ll support customers by phone, text, and email while coordinating schedules across sales, marketing, operations, and administrative staff.

The role requires comfort wearing multiple hats, learning new systems quickly, and adapting as priorities change.