Tech-Savvy Customer Support Advocate

Atlas Ridge LLC; Baltimore (MD); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Professional development opportunities

Job summary

Atlas Ridge LLC, a tech startup in Baltimore, MD, is hiring a Customer Service Representative to join our team. The role is full-time with negotiable salary and an open posting through November 23, 2026.

You will handle customer inquiries, provide product information, and assist with troubleshooting while maintaining accurate records and contributing to ongoing quality improvements. We offer a comprehensive benefits package including health insurance, retirement plans, and professional

Qualifications

• Proven experience in customer service.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work well under pressure and meet tight deadlines.
• Familiarity with CRM software is a plus.
• Bachelor's degree in a related field or equivalent experience.

Responsibilities

• Handle customer inquiries and provide exceptional service over the phone and email.
• Resolve customer issues and complaints in a timely and professional manner.
• Assist with product and service information to ensure customer satisfaction.
• Maintain accurate records of customer interactions and data.
• Stay updated with company policies and procedures to provide consistent service.
• Contribute to the team's success by participating in quality improvement initiatives.

Skills

Customer service experience

Excellent communication

Interpersonal skills

Problem solving

Ability to work under pressure

Education

Bachelor's degree in related field

Tools

CRM software

Job description

Atlas Ridge LLC, a tech startup in Baltimore, MD, is hiring a Customer Service Representative to join our team. The role is full-time with negotiable salary and an open posting through November 23, 2026.

You will handle customer inquiries, provide product information, and assist with troubleshooting while maintaining accurate records and contributing to ongoing quality improvements. We offer a comprehensive benefits package including health insurance, retirement plans, and professional