Customer Service Advocate - Flexible Hours, Growth

Atlas Prime Inc.; Baltimore (MD); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Retirement plan with employer matching

Paid time off

Flexible work arrangements

Wellness programs

Professional development opportunities

Job summary

Atlas Prime Inc. in Baltimore, MD is seeking a Customer Service Representative for a full-time role. Salary is negotiable and the position offers a professional workplace in our Baltimore office.

You will handle inquiries, provide information, resolve issues, and maintain records while collaborating with other departments to ensure a seamless customer experience. Strong communication and a customer-focused mindset are essential.

Qualifications

• High school diploma or equivalent.
• Previous experience in customer service, retail, or a similar role.
• Excellent communication and interpersonal skills.
• Proficiency in English, both written and spoken.
• Ability to work in a fast-paced environment and meet tight deadlines.

Responsibilities

• Answer incoming calls, emails, and chats from customers, providing accurate and helpful information.
• Troubleshoot and resolve customer issues, whether they relate to orders, deliveries, or product information.
• Document customer interactions and maintain a record of all customer queries and resolutions.
• Collaborate with other departments to ensure a seamless customer experience.
• Provide feedback on customer satisfaction and help identify areas for improvement.
• Maintain a high level of confidentiality and respect for customer information.

Skills

Customer service

Communication skills

Problem solving

Interpersonal skills

Team collaboration

Education

High school diploma or equivalent

Job description

Atlas Prime Inc. in Baltimore, MD is seeking a Customer Service Representative for a full-time role. Salary is negotiable and the position offers a professional workplace in our Baltimore office.

You will handle inquiries, provide information, resolve issues, and maintain records while collaborating with other departments to ensure a seamless customer experience. Strong communication and a customer-focused mindset are essential.