Remote IT Systems Engineer (Support & Cloud)

Atlas Technica; United States; Remote; USD 70,000 - 100,000; Full time

Job summary

Atlas Technica provides IT management, user support, and cybersecurity for hedge funds and other investment firms. Founded in 2016, it has grown year over year through an uncompromising focus on service and maintains a professional yet friendly, collaborative culture.

Atlas Technica seeks a remote IT support specialist to join our managed services team. You will assist users across multiple clients via a shared inbound queue, handling a broad range of technical issues and documenting solutions

Qualifications

• 2 years of IT experience in desktop support, systems engineering, or systems administration.
• Strong knowledge of Microsoft Windows, Office, and the Microsoft 365 stack (Exchange Online, SharePoint, Intune, Azure AD).
• Understanding of networking, Active Directory, Group Policy, virtualization, and endpoint threat management.
• Financial industry experience with market vendor applications like Bloomberg, Thomson Reuters, FactSet, and CapIQ.
• Significant experience in an MSP environment, particularly with ConnectWise.
• Exposure to cloud workloads in Azure or AWS and cybersecurity solutions like CrowdStrike or Carbon Black.

Responsibilities

• Provide remote IT support through a shared inbound call queue, assisting users across multiple clients with a broad range of technical issues.
• Work across technologies and support needs, developing a well-rounded skill set for growth within Atlas Technica.
• Use a ticketing system to manage support queries and maintain documentation while adhering to change control procedures.

Skills

Windows OS

Office 365

Azure AD

Active Directory

Networking

Group Policy

Endpoint security

Security awareness

Tools

ConnectWise

CrowdStrike

Carbon Black

Bloomberg

Thomson Reuters

FactSet

CapIQ

Azure

AWS

Job description

Atlas Technica provides IT management, user support, and cybersecurity for hedge funds and other investment firms. Founded in 2016, it has grown year over year through an uncompromising focus on service and maintains a professional yet friendly, collaborative culture.

Atlas Technica seeks a remote IT support specialist to join our managed services team. You will assist users across multiple clients via a shared inbound queue, handling a broad range of technical issues and documenting solutions